first candidate for launch

content/docs/enterprise/_index.md

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+---
+weight: 160
+title: "Enterprise"
+description: "Account management, billing, Cores, domains, and team administration for Federated Enterprise."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/account/_index.md

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+---
+weight: 188
+title: "Account"
+description: "Manage your account settings and user profile information."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/account/account-settings.md

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+---
+weight: 189
+title: "Account Settings"
+description: "Change your company name and point of contact."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Account settings control organization-level information that applies to your entire account. Only **Owners** and **Admins** can edit account settings.
+
+## What You Can Change
+
+- **Company Name** — The name of your organization as it appears on invoices and throughout the platform.
+- **Point of Contact** — The primary contact user for the account. This is used for important account communications, billing notifications, and support interactions. By default, the Owner is the point of contact, but it can be changed to any active user on the account.
+
+## Accessing Account Settings
+
+Navigate to **Account** in the dashboard sidebar, then select **Settings**. Make your changes and save.
+
+> **Note:** Billing address changes are handled separately. Contact support if you need to update the billing address on your account.

content/docs/enterprise/account/user-profile.md

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+---
+weight: 190
+title: "Changing User Information"
+description: "How to update your own profile or another user's profile."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Each user can update their own profile information. Admins and Owners can also update the profile information of other users on the account.
+
+## What You Can Change
+
+- **First and last name**
+- **Email address** — must be unique across all Federated Enterprise users
+
+## Updating Your Own Profile
+
+Click your name or avatar in the top navigation to access your profile settings, then update your information and save.
+
+## Updating Another User's Profile (Admin / Owner)
+
+1. Go to **Team** in the dashboard.
+2. Click on the user whose profile you want to edit.
+3. Update their name or email and save.
+
+## Changing Your Password
+
+You can change your password from your profile settings. You'll need to enter your current password to confirm the change. If you've forgotten your password, use the **Forgot Password** link on the login page to receive a reset link by email.

content/docs/enterprise/admin/_index.md

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+---
+weight: 193
+title: "Admin Guide"
+description: "Internal documentation for Federated Computer staff with admin access."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+> **Internal use only.** This section is intended for Federated Computer staff with admin access. Do not share this content publicly or include it in external-facing documentation.

content/docs/enterprise/admin/adjusting-balances.md

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+---
+weight: 195
+title: "Adjusting Balances"
+description: "How to manually credit or debit an account's balance."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+> **Internal use only.**
+
+Admins can manually credit or debit an account's balance. This is used for issuing manual credits (goodwill adjustments, refunds, promotions) or correcting erroneous balance entries.
+
+## How to Adjust a Balance
+
+1. Open the account in the Admin panel.
+2. Navigate to the **Balance** section.
+3. Click **Adjust Balance**.
+4. Choose the adjustment type: **Credit** or **Debit**.
+5. Enter the amount in dollars (minimum $0.01).
+6. Enter a **reason/description** for the adjustment. This is recorded in the transaction history and visible to account owners.
+7. Confirm.
+
+## Credits vs Debits
+
+**Credit** — Adds funds to the account's balance. The account can use these funds toward future charges. Use credits for goodwill adjustments, service credits, or correcting undercharges.
+
+**Debit** — Removes funds from the account's balance. Use debits to correct accidental credits or to reclaim balance for a specific reason. A debit cannot reduce the balance below zero — if the requested debit exceeds the available balance, it will fail.
+
+> **Best Practice:** Always include a clear, specific description when adjusting a balance. Descriptions like "Goodwill credit — service outage 2024-11" are far more useful than generic notes like "adjustment". These are visible in the transaction history and may be referenced by support or finance.

content/docs/enterprise/admin/invoices-and-retrying-payments.md

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+---
+weight: 198
+title: "Invoices and Retrying Failed Payments"
+description: "How to view invoices, void open charges, and manually retry failed payments."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+> **Internal use only.**
+
+Admins can view all invoices for any account, void open invoices, and manually trigger a retry on failed payments.
+
+## Viewing Invoices
+
+From an account's detail page, click **View Invoices** to see all invoices for that account. Each invoice shows its type, amount, date, period, status, and any retry attempts with their outcomes.
+
+## Invoice Statuses
+
+- `open` — Invoice has been created but payment has not been collected (either pending or failed).
+- `paid` — Payment was successfully collected.
+- `void` — Invoice has been voided. No payment will be attempted.
+
+## Voiding an Invoice
+
+Only `open` invoices can be voided. Voiding an invoice cancels any pending retry attempts and marks the invoice as permanently closed. Use this when a charge should not be collected — for example, if a billing error occurred and the charge is not owed.
+
+To void an invoice, open the invoice detail and click **Void Invoice**. Confirm the action. This cannot be undone.
+
+> **Caution:** Voiding an invoice does not issue a refund if the invoice was already paid. Only open invoices can be voided. For paid invoices that require a reversal, use a balance credit to compensate the account.
+
+## Retrying a Failed Payment
+
+The system automatically retries failed payments on a schedule (3 days, 7 days, 14 days after failure). If you need to trigger a retry manually — for example, after a customer has updated their card — you can do so from the invoice detail view by clicking **Retry Now**.
+
+## Regenerating Invoice PDFs
+
+If an invoice PDF was not generated correctly, you can regenerate it from the invoice detail view using the **Regenerate PDF** action. The new PDF will be stored and available for the customer to download.
+
+## Payment Failure and Account Suspension
+
+If all automatic retry attempts fail, the account may be suspended automatically. At that point, an admin can either manually retry the payment after the customer resolves their payment issue, or change the account status to reflect the appropriate resolution.

content/docs/enterprise/admin/managing-accounts.md

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+---
+weight: 194
+title: "Managing Accounts"
+description: "How to view, suspend, reactivate, and cancel customer accounts."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+> **Internal use only.**
+
+Admins can view all accounts, inspect their details, and change their status from the admin panel. Navigate to **Admin → Accounts** to see a list of all accounts with summary information.
+
+## Viewing an Account
+
+Click any account to open the detail view. You'll see:
+
+- Account details: company name, address, status, tier, Stripe customer ID
+- Subscription details and any pending tier change
+- Active subscription add-ons
+- All users on the account with their roles
+- Coupon history (codes applied and removed)
+- Current account balance
+
+## Account Statuses
+
+An account can be in one of the following states:
+
+- `pending_email` — Account created; user hasn't verified their email yet.
+- `pending_checkout` — Email verified; awaiting checkout completion.
+- `active` — Fully active, paying account.
+- `suspended` — Account access is disabled. Cores are offline. Billing may still be running.
+- `canceled` — Account has been terminated. Access is permanently revoked.
+
+## Changing Account Status
+
+From the account detail view, use the **Change Status** action to set an account to `active`, `suspended`, or `canceled`.
+
+- **Suspending** an account sends a disable notification to the Provisioner, which takes Cores offline. The account owner receives a suspension notification email.
+- **Reactivating** a suspended account sends an enable notification to the Provisioner, bringing Cores back online.
+- **Canceling** permanently terminates the account. This action cannot be reversed through the admin panel. The account owner receives a cancellation email.
+
+> **Caution:** Canceling an account is irreversible. Only cancel accounts when you are certain the action is correct. If you only need to temporarily disable access, use **Suspended** instead.

content/docs/enterprise/admin/managing-coupons.md

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+---
+weight: 197
+title: "Managing Coupons"
+description: "How to create coupons, set usage limits, and control what they apply to."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+> **Internal use only.**
+
+Coupons can be created and managed from **Admin → Coupons**. Coupons are currently applied at checkout only.
+
+## Creating a Coupon
+
+Click **Create Coupon** and fill in the following fields:
+
+- **Code** — The code customers will enter at checkout. Codes are stored in uppercase and must be unique. Letters, numbers, and hyphens are recommended.
+- **Type** — One of three discount types:
+  - `percent` — Percentage discount. Set *Value* to the percentage (e.g., `20` for 20% off).
+  - `fixed` — Fixed dollar discount. Set *Value* to the amount in cents (e.g., `5000` for $50 off).
+  - `free` — Covers the full charge. Value is ignored.
+- **Value** — The discount amount (percentage or cents, per type above). Set to 0 for free-type coupons.
+- **Max Uses** — Optional. Maximum number of times this coupon can be used. Leave blank for unlimited uses.
+- **Covers Domains** — If checked, the discount also applies to domain registration costs at checkout. If unchecked, the discount applies to the plan fee only.
+
+## Toggling a Coupon
+
+Any coupon can be activated or deactivated. Deactivated coupons are rejected at checkout even if they haven't reached their usage limit. Use this to quickly disable a coupon without deleting it.
+
+## Viewing Coupon Usage
+
+The Coupons list shows each coupon's current use count alongside its limit. You can also see coupon history on individual account pages — this shows which coupon was applied, when, and whether it was later removed.
+
+> **Note:** Coupons cannot currently be applied to post-signup billing. If a customer needs a recurring discount, use balance adjustments (credits) as an alternative.

content/docs/enterprise/admin/managing-tiers.md

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+---
+weight: 196
+title: "Managing Tiers"
+description: "How to create, modify, and toggle plan tiers."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+> **Internal use only.**
+
+Admins can view, create, modify, and toggle the active status of plan tiers from **Admin → Tiers**. Changes to tier pricing or limits affect new billing cycles going forward; they do not retroactively change existing invoices.
+
+## Viewing Tiers
+
+The Tiers page shows all tiers — both active and inactive — with their pricing and current settings.
+
+## Editing an Existing Tier
+
+Click on a tier to edit its details:
+
+- **Name** — Display name shown to customers
+- **Membership fee** — Monthly flat fee in cents
+- **Per-Core price** — Monthly per-Core charge in cents
+- **Credit cents** — Account credit included at signup (charged at checkout, loaded to balance)
+- **Max Cores** — Maximum Cores allowed (0 = unlimited)
+
+## Toggling Tier Availability
+
+Each tier can be set to **active** or **inactive**. Inactive tiers are not visible or selectable by customers during checkout or plan changes. Existing accounts on an inactive tier are not affected — they remain on their current tier; only new sign-ups and tier changes are blocked.
+
+## Creating a New Tier
+
+Use the **Create Tier** button to define a new tier. You'll need to provide:
+
+- A unique key (lowercase, no spaces — used internally and in the database, e.g. `enterprise_plus`)
+- A display name
+- Membership fee, per-Core price, credit cents, and max Cores
+
+After creating a tier, you'll also need to configure its add-on pricing via the Add-on admin tools if you want that tier to support per-Core or subscription add-ons.
+
+## Changing an Account's Tier (Admin Override)
+
+From an account's detail view, admins can change that account's tier directly. This is separate from the customer-facing plan change flow. Admins can choose to apply the change **immediately** or **at the next billing cycle**.
+
+- **Immediate** — Takes effect right away; new pricing applies from the current date.
+- **Next billing cycle** — Behaves like a customer-initiated plan change.
+
+> **Caution:** Immediate tier changes can affect an account's mid-cycle billing calculations. Use this sparingly and document the reason when performing immediate overrides.

content/docs/enterprise/billing/_index.md

@@ -0,0 +1,10 @@
+---
+weight: 175
+title: "Billing"
+description: "Plans, pricing, balances, cycles, and payment management."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/billing/account-balance.md

@@ -0,0 +1,41 @@
+---
+weight: 177
+title: "Account Balance"
+description: "What the account balance is, how to add funds, and how it's used."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Your account balance is a prepaid credit pool that can be used to pay for any charges on your account — including Core provisioning fees, domain registrations, domain renewals, and add-ons. Think of it like a store credit tied to your account.
+
+## How It Works
+
+Whenever a charge is incurred, your available balance is applied first. Only the portion of the charge that exceeds your balance is billed to your card. For example, if you have a $20 balance and incur a $30 charge, $20 comes from your balance and $10 is charged to your card.
+
+## Included Credit at Checkout
+
+When you complete checkout, your plan includes an account credit that is loaded onto your balance:
+
+- **Enterprise:** $100.00 credit included
+- **Consultant:** $40.00 credit included
+- **Pay-As-You-Go:** No included credit
+
+This credit is part of your first-month charge — it's prepaid funds loaded to your balance to offset ongoing charges throughout the month.
+
+## Adding Funds
+
+Only **Owners** and **Admins** can add funds. To top up your balance:
+
+1. Go to **Billing** in the dashboard.
+2. Click **Add Funds**.
+3. Enter the amount you want to add. The minimum top-up amount is **$10.00**.
+4. Confirm. The amount is charged to your card on file and added to your balance immediately.
+
+## Viewing Your Balance
+
+Your current balance is shown on the Billing page. You can also review all balance transactions — including credits, debits, and top-ups — in the transaction history on the same page.
+
+> **Note:** Account balances are non-transferable and are not refunded automatically upon cancellation. Contact support if you have questions about your balance.

content/docs/enterprise/billing/add-ons.md

@@ -0,0 +1,37 @@
+---
+weight: 180
+title: "Add-ons"
+description: "Available add-ons, their functionality, and per-tier pricing."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Add-ons extend the functionality of your Cores or your account subscription. They're optional and can be added or removed at any time.
+
+## Core Add-ons
+
+Core add-ons are attached per Core and billed monthly based on how many Cores have the add-on active. Pricing varies by tier.
+
+| Add-on | Description | Enterprise / Core | Consultant / Core | Pay-As-You-Go / Core |
+|---|---|---|---|---|
+| **Monitoring** | Core health monitoring and alerting | $8.00 | $10.00 | $15.00 |
+| **Backup** | Automated Core backup | $10.00 | $15.00 | $15.00 |
+| **Customer Service** | End-user customer service support for Core users | $15.00 | $20.00 | $22.00 |
+| **Technical Support** | Technical support access | Included | Included | Included |
+
+## Subscription Add-ons
+
+Subscription add-ons are billed at a flat rate per month across your entire account, regardless of Core count.
+
+| Add-on | Description | Price / Month | Availability |
+|---|---|---|---|
+| **Go-to-Market Support** | Flat-fee marketing and go-to-market support from the Federated team | $2,500.00 | Enterprise only |
+
+## Managing Add-ons
+
+Core add-ons can be added or removed from individual Cores on the Cores page. Subscription add-ons are managed from the Billing page. Only **Owners** and **Admins** can change add-ons.
+
+When you add an add-on mid-cycle, the charge for the remaining days in the billing period is prorated and billed immediately. When you remove an add-on, it's canceled at the end of the current billing cycle.

content/docs/enterprise/billing/changing-your-plan.md

@@ -0,0 +1,33 @@
+---
+weight: 179
+title: "Changing Your Plan"
+description: "How to change your tier and when the change takes effect."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+You can change your plan tier at any time, but plan changes always take effect at the **start of your next billing cycle** — not immediately. Only **Owners** and **Admins** can change the plan.
+
+## How to Change Your Plan
+
+1. Navigate to **Billing** in the dashboard.
+2. Click **Change Plan**.
+3. Select your desired tier.
+4. Confirm. A *pending tier change* is recorded. Your current tier remains active until your next billing date.
+
+## What to Expect
+
+After you schedule a plan change:
+
+- Your current tier stays active — you keep your current pricing and features until the end of your billing period.
+- On your next billing date, the new tier takes effect. Your new membership fee and per-Core pricing apply from that date forward.
+- If the new tier doesn't support certain add-ons you currently have, those add-ons may be adjusted at the time the tier change applies.
+
+## Canceling a Pending Plan Change
+
+If you change your mind, you can cancel a pending plan change from the Billing page before your renewal date. Once the billing cycle rolls over and the new tier is applied, the change cannot be undone.
+
+> **Note:** You cannot schedule a plan change while your subscription is already set to cancel at the end of the period. Remove the cancellation first if you want to change your plan.

content/docs/enterprise/billing/coupons.md

@@ -0,0 +1,30 @@
+---
+weight: 181
+title: "Coupons"
+description: "How coupon codes work at checkout."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Coupon codes can be applied at checkout to reduce the initial charge when signing up for a Federated Enterprise account. If you have a coupon code, you can enter it during the checkout process before confirming your payment.
+
+## Types of Discounts
+
+Coupons can be configured in several ways:
+
+- **Percentage discount** — Reduces the charge by a percentage (e.g., 20% off).
+- **Fixed discount** — Reduces the charge by a set dollar amount.
+- **Free** — Covers the full charge.
+
+## What a Coupon Applies To
+
+By default, coupons apply to your plan fee only. Some coupons are configured to also cover domain registration costs — these will be noted when you validate a code.
+
+## Coupon Limits
+
+Some coupons have a maximum number of uses. If a coupon is fully redeemed, it will no longer be accepted. Coupons may also have expiration dates.
+
+> **Note:** Coupons are currently only applicable at checkout and cannot be applied retroactively to an existing account's billing. Contact support if you have questions about a coupon code.

content/docs/enterprise/billing/invoices-and-payment-history.md

@@ -0,0 +1,37 @@
+---
+weight: 182
+title: "Invoices and Payment History"
+description: "Where to find your invoices and how to download PDFs."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Every charge to your account generates an invoice. Invoices are emailed to your account's contact email address automatically when a payment is processed.
+
+## Finding Your Invoices
+
+All invoices and payment history are available in the **Billing** section of your dashboard, under the **Invoices** tab. Each invoice shows:
+
+- Invoice date and billing period
+- Line items (membership fee, Core fees, add-ons, domains, etc.)
+- Total charged
+- Payment status (paid, open, or void)
+
+## Downloading a PDF Invoice
+
+Each invoice can be downloaded as a PDF. Click the invoice in the list and use the **Download PDF** option. The PDF includes a full line-item breakdown and is suitable for accounting purposes.
+
+## Invoice Types
+
+The platform generates several types of invoices, which you may see in your history:
+
+- **Subscription** — Monthly billing cycle charge
+- **Setup** — Initial checkout charge
+- **Core** — Mid-cycle prorated Core or add-on charge
+- **Domain Purchase** — New domain registration
+- **Domain Renewal** — Annual domain renewal
+- **Add-on** — Standalone add-on purchase
+- **Balance Top-up** — Manual funds added to account balance

content/docs/enterprise/billing/subscription-and-billing-cycles.md

@@ -0,0 +1,39 @@
+---
+weight: 178
+title: "Subscription and Billing Cycles"
+description: "How monthly billing works, what's charged each cycle, and how failed payments are handled."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Your subscription renews monthly on the same date each month — specifically, one month from when you completed checkout. For example, if you signed up on the 14th of March, your renewal date is the 14th of each subsequent month.
+
+## What's Billed Each Cycle
+
+On your renewal date, the platform calculates and charges:
+
+- **Membership fee** — your plan's flat monthly fee
+- **Core fees** — your per-Core rate × the number of active Cores on your account
+- **Core add-on fees** — per-Core monthly charges for any add-ons active on your Cores
+- **Subscription add-on fees** — flat monthly fees for any account-level add-ons
+
+## How Billing Works
+
+Your account balance is always applied first. Any remaining amount after balance is charged to your payment method on file. You'll receive an invoice by email for each billing cycle.
+
+## Failed Payments
+
+If a payment fails, the platform will retry automatically. The retry schedule is:
+
+- **First retry:** 3 days after the failed attempt
+- **Second retry:** 7 days after the failed attempt
+- **Third retry:** 14 days after the failed attempt
+
+You'll receive email notifications when a payment fails and again as each retry approaches. If all retries are exhausted without a successful payment, your account may be suspended. Update your payment method as soon as possible to avoid service interruption.
+
+## Prorating
+
+Items added mid-cycle — such as new Cores or Core add-ons — are prorated. You're charged only for the number of days remaining in the current billing period when the item was added.

content/docs/enterprise/billing/understanding-your-plan.md

@@ -0,0 +1,36 @@
+---
+weight: 176
+title: "Understanding Your Plan"
+description: "A breakdown of all plan tiers and what each one includes."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Federated Enterprise offers three plan tiers. Each tier has a different membership fee, per-Core pricing, and included account credit. The right tier depends on your scale and how heavily you'll use the platform.
+
+## Plan Tiers
+
+| Feature | Enterprise | Consultant | Pay-As-You-Go |
+|---|---|---|---|
+| Monthly membership fee | $400.00 | $200.00 | $0.00 |
+| Per-Core / month | $10.00 | $15.00 | $55.00 |
+| Included account credit | $100.00 | $40.00 | $0.00 |
+| SSH key provisioning | Yes | Yes | Yes |
+| Provisioner API access | Yes | Yes | Yes |
+| Technical support | Yes | Yes | Yes |
+| Core limit | Unlimited | Unlimited | Unlimited |
+
+## Which Tier Is Right for You?
+
+**Enterprise** is best for organizations running many Cores regularly. The higher membership fee is offset by significantly lower per-Core pricing ($10 vs $55), so it pays off quickly at scale.
+
+**Consultant** is a middle ground — ideal for organizations running a moderate number of Cores, or those who want a lower commitment than the full Enterprise tier.
+
+**Pay-As-You-Go** has no monthly commitment. You pay only for what you use. The per-Core rate is the highest of the three tiers, but if your Core usage is low or sporadic, this can be the most cost-effective option.
+
+## Add-on Pricing by Tier
+
+Core add-on pricing (Monitoring, Backup, Customer Service) also varies by tier. Enterprise accounts get the lowest add-on rates. See [Add-ons](add-ons.md) for the full pricing breakdown.

content/docs/enterprise/billing/updating-your-payment-method.md

@@ -0,0 +1,21 @@
+---
+weight: 183
+title: "Updating Your Payment Method"
+description: "How to update the card on file for your account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Only **Owners** and **Admins** can update the payment method on file. Your payment method is used for all charges that exceed your account balance, as well as balance top-ups.
+
+## How to Update Your Card
+
+1. Go to **Billing** in the dashboard.
+2. Click **Update Payment Method**.
+3. Enter your new card details in the secure card form.
+4. Save. The new card becomes your default payment method immediately.
+
+> **Important:** Keep your payment method up to date to avoid missed payments and potential account suspension. If a billing charge fails due to an expired card, the platform will retry, but each failed attempt delays service renewal.

content/docs/enterprise/cores/_index.md

@@ -0,0 +1,10 @@
+---
+weight: 166
+title: "Cores"
+description: "Provision and manage dedicated compute units for your organization."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/cores/deleting-a-core.md

@@ -0,0 +1,29 @@
+---
+weight: 169
+title: "Deleting a Core"
+description: "How to permanently remove a Core from your account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Deleting a Core permanently removes it from your account. Only **Owners** and **Admins** can delete Cores.
+
+## How to Delete a Core
+
+1. Go to **Cores** in the dashboard.
+2. Locate the Core you want to remove.
+3. Click the delete action for that Core.
+4. Confirm the deletion. The Core is immediately decommissioned.
+
+> **Warning:** Deleting a Core is **permanent and irreversible**. Any data or configuration on the Core will be lost. Make sure to back up anything important before proceeding.
+
+## Billing After Deletion
+
+Deleted Cores are removed from your billing at the end of the current billing cycle. You will not be charged for a deleted Core in the following month. There is no prorated refund for the portion of the current month that remains after deletion — the Core runs until the end of the period.
+
+## Add-ons on Deleted Cores
+
+Any add-ons attached to a deleted Core are automatically canceled when the Core is deleted. You will not be billed for those add-ons in subsequent billing cycles.

content/docs/enterprise/cores/provisioning-a-core.md

@@ -0,0 +1,32 @@
+---
+weight: 168
+title: "Provisioning a Core"
+description: "How to provision a new Core from the dashboard."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Provisioning a Core starts a new compute instance under your account. Owners and Admins can provision Cores from the Cores section of the dashboard.
+
+## How to Provision a Core
+
+1. Navigate to **Cores** in the main navigation.
+2. Click **Provision a Core**.
+3. Optionally, select any add-ons you'd like enabled on this Core (Monitoring, Backup, etc.).
+4. Confirm. The Core is created immediately and moves into **Provisioning** status while the Provisioner sets it up.
+5. Once provisioning completes, the Core will show as **Active** with its assigned IP address visible in the dashboard.
+
+## Billing for New Cores
+
+Cores are charged on a monthly basis as part of your regular billing cycle. When you provision a Core mid-cycle, the cost for the remaining days in the current period is **prorated** — you're only charged for the time the Core was active, not the full month.
+
+Any Core add-ons selected at provisioning are also prorated in the same way.
+
+> **Note:** Your account balance is used first when any charge is incurred. Only the amount exceeding your balance is charged to your card. See [Account Balance](../billing/account-balance.md) for details.
+
+## SSH Access
+
+Your account SSH key pair (generated at checkout) is the credential used by the Provisioner when setting up your Core. You can find your SSH public key in **Account Settings**. Enterprise and Consultant tier accounts can also use the Provisioner API directly to automate Core management.

content/docs/enterprise/cores/what-are-cores.md

@@ -0,0 +1,32 @@
+---
+weight: 167
+title: "What Are Cores"
+description: "An introduction to Cores — dedicated compute units tied to your account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+A **Core** is a dedicated compute unit provisioned to your account. Think of it as a private server that Federated manages on your behalf — you don't deal with hardware or hosting directly, but the Core is exclusively yours.
+
+Each Core has its own IP address and is provisioned into your account's environment. Cores are billed on a per-unit, per-month basis on top of your membership fee. The exact per-Core price depends on your plan tier.
+
+## Core States
+
+A Core moves through several states during its lifecycle:
+
+- **Available** — The Core has been allocated to your account but provisioning hasn't started yet.
+- **Provisioning** — The Provisioner is actively setting up the Core. This typically takes a few minutes.
+- **Active** — The Core is live and operational, accessible at its assigned IP address.
+- **Failed** — Provisioning encountered an error. Contact support if a Core is stuck in this state.
+- **Decommissioned** — The Core has been deleted and is no longer running.
+
+## Core Add-ons
+
+Each Core can have optional add-ons attached to it, such as Monitoring, Backup, Customer Service, and Technical Support. Add-ons are billed per Core, per month. See [Add-ons](../billing/add-ons.md) for pricing and details.
+
+## Core Limits
+
+Your plan tier may define a maximum number of Cores. The Enterprise and Consultant tiers have no hard Core limit by default. Check your plan details or contact support if you need to confirm your Core limit.

content/docs/enterprise/domains/_index.md

@@ -0,0 +1,10 @@
+---
+weight: 170
+title: "Domains"
+description: "Manage Federated and custom domains for your account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/domains/buying-a-custom-domain.md

@@ -0,0 +1,26 @@
+---
+weight: 172
+title: "Buying a Custom Domain"
+description: "How to search for and purchase a custom domain from the dashboard."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+You can add custom domains to your account either during checkout or at any time from the **Domains** section of the dashboard. Only **Owners** and **Admins** can purchase domains.
+
+## Checking Domain Availability
+
+Before purchasing, you can search for a domain name to check whether it's available and see the registration and renewal pricing. Enter the full domain name including the TLD (e.g., `mycompany.com`).
+
+## Purchasing a Domain
+
+1. Go to **Domains** in the dashboard and click **Add Domain**.
+2. Search for your desired domain name to confirm availability and pricing.
+3. Confirm the purchase. The displayed price is for a one-year registration.
+4. Payment is processed immediately. Your account balance is applied first; any remaining amount is charged to your card on file.
+5. The domain is registered with our registrar partner. Registration can take a few minutes to complete. You'll receive an invoice by email.
+
+> **Note:** Domain registration failures are rare but can occur if the domain becomes unavailable between your availability check and the registration attempt. If a registration fails, your payment is refunded automatically and you'll receive a notification email.

content/docs/enterprise/domains/domain-renewal.md

@@ -0,0 +1,28 @@
+---
+weight: 173
+title: "Domain Renewal"
+description: "How custom domain renewal works, including auto-renewal and failure handling."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Custom domains are registered for one year at a time. Federated Enterprise automatically handles renewal so your domains stay active without manual intervention.
+
+## Auto-Renewal
+
+By default, all custom domains are set to **auto-renew**. Before a domain expires, the platform will charge the renewal fee to your account (balance first, then card) and renew the registration for another year.
+
+You can toggle auto-renewal on or off for individual domains from the Domains page. Only **Owners** and **Admins** can change this setting.
+
+> **Warning:** If you disable auto-renewal, you are responsible for renewing the domain before it expires. An expired domain may become available for registration by others and can disrupt your Cores and services.
+
+## Renewal Failures
+
+If a renewal charge fails (e.g., due to an expired card or insufficient balance), you'll receive a notification email. The platform will attempt the renewal again, but it's important to ensure your payment method is up to date to avoid service interruption.
+
+## Federated Domains
+
+Federated-managed domains (`federatedcomputer.cloud`, `federatedcomputer.net`, `fedcom.net`) are maintained by Federated Computer and never expire or require renewal from your side.

content/docs/enterprise/domains/federated-vs-custom-domains.md

@@ -0,0 +1,38 @@
+---
+weight: 171
+title: "Federated Domains vs Custom Domains"
+description: "Understand the two domain options available for your account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Every Federated Enterprise account requires at least three domains. These domains are used by your Cores and the platform to route traffic, send email, and serve your environment. You can choose between two types of domains.
+
+## Federated Domains
+
+Federated Computer provides a set of shared domains that you can use at no extra cost:
+
+- `federatedcomputer.cloud`
+- `federatedcomputer.net`
+- `fedcom.net`
+
+These domains are owned and managed by Federated Computer. Using them requires no registration fees and no renewal management on your end — they're always active for as long as your account is active. This is the fastest way to get started and is fully functional for most use cases.
+
+## Custom Domains
+
+If you want to run your environment under your own brand, you can register custom domains through the Federated Enterprise platform. Custom domains are purchased through our domain registrar partner and are registered to your account.
+
+Custom domains carry a registration fee (paid at checkout or when added post-signup) and an annual renewal fee. Domain pricing varies by TLD. You can check availability and current pricing in the checkout flow or on the Domains page in your dashboard.
+
+## Comparison
+
+| Feature | Federated Domains | Custom Domains |
+|---|---|---|
+| Registration cost | Free | Varies by TLD |
+| Annual renewal | Free | Varies by TLD |
+| Your own brand | No | Yes |
+| Available immediately | Yes | After registration |
+| Managed by Federated | Yes | No |

content/docs/enterprise/domains/why-3-domains-are-required.md

@@ -0,0 +1,18 @@
+---
+weight: 174
+title: "Why 3 Domains Are Required"
+description: "The technical reason your account needs a minimum of three domains."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Federated Enterprise requires a minimum of **three domains** when you sign up, and this is a technical requirement of the platform — not an arbitrary constraint.
+
+The underlying Federated Core platform uses multiple domains in tandem to support the various services that run on your Cores. These services include unified messaging, unified storage, authentication, and other components of the Core environment. Each domain serves a distinct functional purpose in the platform's routing and service delivery architecture.
+
+Having three separate domains ensures that services can be isolated, routed independently, and remain resilient if one domain encounters an issue. It also allows the platform to properly configure email delivery, SSL certificates, and service endpoints across your environment.
+
+> **Note:** If you're unsure which domains to register, choosing the free Federated Domains option at checkout gets you a compliant, fully functional three-domain setup with no additional cost or configuration required.

content/docs/enterprise/getting-started/_index.md

@@ -0,0 +1,10 @@
+---
+weight: 161
+title: "Getting Started"
+description: "Sign up, complete checkout, and get your account up and running."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/getting-started/account-cancellation.md

@@ -0,0 +1,33 @@
+---
+weight: 165
+title: "Account Cancellation"
+description: "What happens when you cancel your Federated Enterprise subscription."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+You can cancel your Federated Enterprise subscription at any time from the Billing page. Cancellation is immediate in the sense that it's recorded right away, but your access continues until the end of your current billing period.
+
+## What Happens When You Cancel
+
+- Your subscription is marked as canceling. You will not be billed again.
+- You retain full access to your account, Cores, and domains until the end of your current billing period.
+- You'll receive a confirmation email with the date your access ends.
+- On the cancellation date, your account is marked inactive, your Cores are decommissioned, and access to the platform is revoked.
+
+> **Important:** Cancellation is **not reversible through self-service**. If you cancel and later want to use Federated Enterprise again, you will need to create a new account at enterprise.federated.computer. Your previous account's data, Cores, and configuration will not be restored.
+
+## Undoing a Cancellation
+
+If you change your mind before your access period ends, you can reverse the cancellation from the Billing page by clicking **Keep my subscription**. Once your access period has expired, the option is no longer available.
+
+## Account Balance on Cancellation
+
+Any remaining account balance is not automatically refunded when you cancel. Contact support if you have questions about your balance at the time of cancellation.
+
+## Need Help?
+
+Visit the [Federated Computer support portal](https://freescout.federated.computer/help/3593186542) for assistance.

content/docs/enterprise/getting-started/completing-checkout.md

@@ -0,0 +1,43 @@
+---
+weight: 164
+title: "Completing Checkout"
+description: "Choose a plan, set up domains, and activate your account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+After verifying your email, you'll land on the checkout page. This is where you choose your plan, set up domains, enter payment details, and activate your account. The process takes just a few minutes.
+
+## 1. Choose a Plan Tier
+
+Select the plan tier that fits your organization. See the [Tier Comparison](../reference/tier-comparison.md) for a full breakdown of pricing and features. Your tier determines your monthly membership fee, per-Core pricing, and which add-ons are available.
+
+## 2. Set Up Your Domains
+
+You'll need a minimum of three domains. You have two options:
+
+- **Use Federated Domains** — Get set up instantly with `federatedcomputer.cloud`, `federatedcomputer.net`, and `fedcom.net` at no additional cost. These are managed by Federated Computer and require no registration fees.
+- **Register Custom Domains** — Choose your own domain names. You can check availability and see pricing directly in the checkout flow. Custom domains are registered through Federated's domain partner and billed as part of your setup charge.
+
+See [Federated Domains vs Custom Domains](../domains/federated-vs-custom-domains.md) for more detail.
+
+## 3. Apply a Coupon (Optional)
+
+If you have a coupon code, enter it at checkout to receive a discount on your initial charge. Coupons may reduce the plan fee, the domain cost, or both depending on the coupon configuration.
+
+## 4. Enter Payment Details
+
+Provide a credit or debit card. Your card will be charged immediately for the setup amount, which includes:
+
+- Your first month's membership fee for the plan you selected
+- An account credit equal to your plan's included credit (applied to future Core and billing charges)
+- Domain registration fees for any custom domains (Federated domains are free)
+
+## 5. Account Activation
+
+Once payment is processed successfully, your account is activated. You'll receive an invoice by email confirming the charges. Your account is now live and you can begin provisioning Cores.
+
+> **Note:** An SSH key pair is automatically generated for your account during checkout. This key is used by the Provisioner API to deploy Cores. You can view your public key in Account Settings.

content/docs/enterprise/getting-started/overview.md

@@ -0,0 +1,26 @@
+---
+weight: 162
+title: "Overview"
+description: "What Federated Enterprise is and how the platform is organized."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Federated Enterprise is a managed compute platform that gives your organization private, self-hosted infrastructure without the complexity of running it yourself. At its core, the platform lets you provision and manage **Cores** — dedicated compute units tied to your account — backed by a set of **domains** that route traffic to your environment.
+
+Unlike shared cloud platforms, Federated Enterprise gives each account its own isolated compute resources. Your Cores belong to your account, run under your domains, and can be equipped with optional add-on services like monitoring and backups.
+
+## What You Get
+
+- One or more provisioned Cores (compute instances) under your account
+- At least three domains — either Federated-managed domains or custom domains you register through the platform
+- An SSH key pair automatically generated at checkout, allowing your team to connect to and manage Cores via the Provisioner API
+- A billing structure based on your chosen plan tier, with transparent per-Core pricing
+- A team workspace where you can invite colleagues at different permission levels
+
+## How the Platform Is Organized
+
+Your account is the top-level container for everything: your Cores, domains, users, and billing. One person signs up as the **Owner** and completes checkout; from there, additional team members can be invited. All Cores and domains belong to the account, not individual users.

content/docs/enterprise/getting-started/signing-up.md

@@ -0,0 +1,35 @@
+---
+weight: 163
+title: "Signing Up"
+description: "Create your Federated Enterprise account and verify your email."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Creating a Federated Enterprise account is a two-step process: first you create your account and verify your email, then you complete checkout to choose a plan and set up payment.
+
+## Step 1 — Create Your Account
+
+Navigate to **enterprise.federated.computer** and click **Get Started**. You'll be asked to fill in:
+
+- **Company Name** — the name that will appear on your account and invoices
+- **Your Name** (first and last)
+- **Email Address** — this becomes your login and the account's primary contact email
+- **Phone Number** (optional)
+- **Password** — minimum 8 characters
+- **Billing Address** — street, city, state/region, country, and postal code
+
+> **Important:** The email address you provide must be unique across all Federated Enterprise accounts. If you see an error that an account already exists with that email, try signing in or use a different email address.
+
+After submitting the form, you'll receive an activation email at the address you provided. The activation link expires in **24 hours**. Click the link to verify your email and advance your account to the checkout step.
+
+## Step 2 — Complete Checkout
+
+Once your email is verified, you'll be taken to the checkout flow. See [Completing Checkout](completing-checkout.md) for details on what happens next.
+
+## Resending Your Activation Email
+
+If your activation email doesn't arrive within a few minutes, check your spam folder. If you need a new link sent, return to the login page and use the **Resend activation email** option.

content/docs/enterprise/reference/_index.md

@@ -0,0 +1,10 @@
+---
+weight: 191
+title: "Reference"
+description: "Quick-reference tables and comparisons."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/reference/tier-comparison.md

@@ -0,0 +1,57 @@
+---
+weight: 192
+title: "Tier Comparison"
+description: "Side-by-side comparison of all three Federated Enterprise tiers, including plan fees, Core pricing, and add-on rates."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Use this reference to compare all three Federated Enterprise tiers side by side — including plan fees, Core pricing, and all add-on rates.
+
+## Plan Pricing
+
+| | Enterprise | Consultant | Pay-As-You-Go |
+|---|---|---|---|
+| Monthly membership fee | $400.00 / mo | $200.00 / mo | $0.00 / mo |
+| Per-Core / month | $10.00 | $15.00 | $55.00 |
+| Account credit at signup | $100.00 | $40.00 | $0.00 |
+| Core limit | Unlimited | Unlimited | Unlimited |
+
+## Core Add-on Pricing (per Core, per month)
+
+| Add-on | Enterprise | Consultant | Pay-As-You-Go |
+|---|---|---|---|
+| Monitoring | $8.00 | $10.00 | $15.00 |
+| Backup | $10.00 | $15.00 | $15.00 |
+| Customer Service | $15.00 | $20.00 | $22.00 |
+| Technical Support | Included | Included | Included |
+
+## Subscription Add-on Pricing (flat rate per month)
+
+| Add-on | Enterprise | Consultant | Pay-As-You-Go |
+|---|---|---|---|
+| Go-to-Market Support | $2,500.00 | — | — |
+
+## Platform Features
+
+| Feature | Enterprise | Consultant | Pay-As-You-Go |
+|---|---|---|---|
+| SSH key provisioning | Yes | Yes | Yes |
+| Provisioner API access | Yes | Yes | Yes |
+| Technical support | Yes | Yes | Yes |
+| Federated Domains option | Yes | Yes | Yes |
+| Custom domain registration | Yes | Yes | Yes |
+| Go-to-Market Support add-on | Yes | — | — |
+
+## Cost Examples
+
+To illustrate the difference between tiers, here are example monthly costs for an account running 10 active Cores with no add-ons:
+
+- **Enterprise:** $400 membership + (10 × $10) = **$500/mo**
+- **Consultant:** $200 membership + (10 × $15) = **$350/mo**
+- **Pay-As-You-Go:** $0 membership + (10 × $55) = **$550/mo**
+
+At higher Core counts, Enterprise becomes more economical due to its lower per-Core rate. At very low Core counts (1–3 Cores), Pay-As-You-Go or Consultant may be more cost-effective than paying the Enterprise membership fee.

content/docs/enterprise/team/_index.md

@@ -0,0 +1,10 @@
+---
+weight: 184
+title: "Team"
+description: "Invite team members, manage roles, and control access."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---

content/docs/enterprise/team/inviting-a-member.md

@@ -0,0 +1,24 @@
+---
+weight: 185
+title: "Inviting a Member"
+description: "How to invite a new user to your Federated Enterprise account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Only **Owners** and **Admins** can invite new users to an account. There is no limit on the number of users you can have.
+
+## How to Invite a User
+
+1. Navigate to **Team** in the dashboard.
+2. Click **Invite Member**.
+3. Enter the invitee's first name, last name, and email address.
+4. Choose a role: **Admin** or **Member**.
+5. Send the invite. The invitee will receive an email from Federated Computer with an activation link.
+
+The activation link expires in **24 hours**. The invited user clicks the link to set their password and activate their account. Once activated, they can log in to the platform and access resources according to their role.
+
+> **Note:** The invitation email includes the name of the person who invited them and the company name on the account. Let new team members know to check their spam folder if the email doesn't arrive promptly.

content/docs/enterprise/team/removing-a-user.md

@@ -0,0 +1,22 @@
+---
+weight: 187
+title: "Removing a User"
+description: "How to remove a team member from your account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Only **Owners** and **Admins** can remove users from an account. The account Owner cannot be removed.
+
+## How to Remove a User
+
+1. Go to **Team** in the dashboard.
+2. Find the user you want to remove.
+3. Click **Remove** next to their name and confirm.
+
+Removing a user revokes their access immediately. They will no longer be able to log in to the account. Any actions they took on the account (Core provisioning, billing changes, etc.) are preserved in history — only their active access is revoked.
+
+> **Note:** You cannot remove yourself from the account. If you are an Admin and need to leave the account, another Admin or the Owner must remove you.

content/docs/enterprise/team/user-roles.md

@@ -0,0 +1,37 @@
+---
+weight: 186
+title: "User Roles"
+description: "The three user roles and their permissions within an account."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Federated Enterprise has three user roles. Each role has a defined set of permissions within the account.
+
+## Permissions by Role
+
+| Permission | Owner | Admin | Member |
+|---|---|---|---|
+| View Cores & Domains | Yes | Yes | Yes |
+| Provision & delete Cores | Yes | Yes | No |
+| Manage Core add-ons | Yes | Yes | No |
+| Buy & manage domains | Yes | Yes | No |
+| Manage billing & add funds | Yes | Yes | No |
+| Change plan tier | Yes | Yes | No |
+| Invite users | Yes | Yes | No |
+| Change user roles | Yes | Yes | No |
+| Remove users | Yes | Yes | No |
+| Cancel account | Yes | Yes | No |
+| Update account settings | Yes | Yes | No |
+| Edit own profile | Yes | Yes | Yes |
+
+## Role Descriptions
+
+**Owner** — There is exactly one Owner per account. The Owner is the user who signed up and completed checkout. The Owner role cannot be changed or transferred through the UI — contact support if you need to transfer account ownership.
+
+**Admin** — Admins have the same permissions as the Owner for day-to-day operations: managing Cores, domains, billing, and users. Admins cannot change the Owner's role and cannot perform actions that affect the Owner user directly.
+
+**Member** — Members have read-only access. They can view Cores, domains, and billing information, but cannot make changes to any resources or account settings. This role is suitable for team members who need visibility without the ability to modify infrastructure.