2.0 KiB
2.0 KiB
weight, title, description, icon, date, lastmod, draft, toc
| weight | title | description | icon | date | lastmod | draft | toc |
|---|---|---|---|---|---|---|---|
| 194 | Managing Accounts | How to view, suspend, reactivate, and cancel customer accounts. | article | 2025-05-27T00:00:00-00:00 | 2025-05-27T00:00:00-00:00 | false | true |
Internal use only.
Admins can view all accounts, inspect their details, and change their status from the admin panel. Navigate to Admin → Accounts to see a list of all accounts with summary information.
Viewing an Account
Click any account to open the detail view. You'll see:
- Account details: company name, address, status, tier, Stripe customer ID
- Subscription details and any pending tier change
- Active subscription add-ons
- All users on the account with their roles
- Coupon history (codes applied and removed)
- Current account balance
Account Statuses
An account can be in one of the following states:
pending_email— Account created; user hasn't verified their email yet.pending_checkout— Email verified; awaiting checkout completion.active— Fully active, paying account.suspended— Account access is disabled. Cores are offline. Billing may still be running.canceled— Account has been terminated. Access is permanently revoked.
Changing Account Status
From the account detail view, use the Change Status action to set an account to active, suspended, or canceled.
- Suspending an account sends a disable notification to the Provisioner, which takes Cores offline. The account owner receives a suspension notification email.
- Reactivating a suspended account sends an enable notification to the Provisioner, bringing Cores back online.
- Canceling permanently terminates the account. This action cannot be reversed through the admin panel. The account owner receives a cancellation email.
Caution: Canceling an account is irreversible. Only cancel accounts when you are certain the action is correct. If you only need to temporarily disable access, use Suspended instead.