46 lines
2.0 KiB
Markdown
46 lines
2.0 KiB
Markdown
---
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weight: 194
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title: "Managing Accounts"
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description: "How to view, suspend, reactivate, and cancel customer accounts."
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icon: "article"
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date: "2025-05-27T00:00:00-00:00"
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lastmod: "2025-05-27T00:00:00-00:00"
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draft: false
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toc: true
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---
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> **Internal use only.**
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Admins can view all accounts, inspect their details, and change their status from the admin panel. Navigate to **Admin → Accounts** to see a list of all accounts with summary information.
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## Viewing an Account
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Click any account to open the detail view. You'll see:
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- Account details: company name, address, status, tier, Stripe customer ID
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- Subscription details and any pending tier change
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- Active subscription add-ons
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- All users on the account with their roles
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- Coupon history (codes applied and removed)
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- Current account balance
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## Account Statuses
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An account can be in one of the following states:
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- `pending_email` — Account created; user hasn't verified their email yet.
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- `pending_checkout` — Email verified; awaiting checkout completion.
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- `active` — Fully active, paying account.
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- `suspended` — Account access is disabled. Cores are offline. Billing may still be running.
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- `canceled` — Account has been terminated. Access is permanently revoked.
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## Changing Account Status
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From the account detail view, use the **Change Status** action to set an account to `active`, `suspended`, or `canceled`.
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- **Suspending** an account sends a disable notification to the Provisioner, which takes Cores offline. The account owner receives a suspension notification email.
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- **Reactivating** a suspended account sends an enable notification to the Provisioner, bringing Cores back online.
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- **Canceling** permanently terminates the account. This action cannot be reversed through the admin panel. The account owner receives a cancellation email.
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> **Caution:** Canceling an account is irreversible. Only cancel accounts when you are certain the action is correct. If you only need to temporarily disable access, use **Suspended** instead.
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