---
weight: 194
title: "Managing Accounts"
description: "How to view, suspend, reactivate, and cancel customer accounts."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---

> **Internal use only.**

Admins can view all accounts, inspect their details, and change their status from the admin panel. Navigate to **Admin → Accounts** to see a list of all accounts with summary information.

## Viewing an Account

Click any account to open the detail view. You'll see:

- Account details: company name, address, status, tier, Stripe customer ID
- Subscription details and any pending tier change
- Active subscription add-ons
- All users on the account with their roles
- Coupon history (codes applied and removed)
- Current account balance

## Account Statuses

An account can be in one of the following states:

- `pending_email` — Account created; user hasn't verified their email yet.
- `pending_checkout` — Email verified; awaiting checkout completion.
- `active` — Fully active, paying account.
- `suspended` — Account access is disabled. Cores are offline. Billing may still be running.
- `canceled` — Account has been terminated. Access is permanently revoked.

## Changing Account Status

From the account detail view, use the **Change Status** action to set an account to `active`, `suspended`, or `canceled`.

- **Suspending** an account sends a disable notification to the Provisioner, which takes Cores offline. The account owner receives a suspension notification email.
- **Reactivating** a suspended account sends an enable notification to the Provisioner, bringing Cores back online.
- **Canceling** permanently terminates the account. This action cannot be reversed through the admin panel. The account owner receives a cancellation email.

> **Caution:** Canceling an account is irreversible. Only cancel accounts when you are certain the action is correct. If you only need to temporarily disable access, use **Suspended** instead.