1.8 KiB
weight, title, description, icon, date, lastmod, draft, toc
| weight | title | description | icon | date | lastmod | draft | toc |
|---|---|---|---|---|---|---|---|
| 178 | Subscription and Billing Cycles | How monthly billing works, what's charged each cycle, and how failed payments are handled. | article | 2025-05-27T00:00:00-00:00 | 2025-05-27T00:00:00-00:00 | false | true |
Your subscription renews monthly on the same date each month — specifically, one month from when you completed checkout. For example, if you signed up on the 14th of March, your renewal date is the 14th of each subsequent month.
What's Billed Each Cycle
On your renewal date, the platform calculates and charges:
- Membership fee — your plan's flat monthly fee
- Core fees — your per-Core rate × the number of active Cores on your account
- Core add-on fees — per-Core monthly charges for any add-ons active on your Cores
- Subscription add-on fees — flat monthly fees for any account-level add-ons
How Billing Works
Your account balance is always applied first. Any remaining amount after balance is charged to your payment method on file. You'll receive an invoice by email for each billing cycle.
Failed Payments
If a payment fails, the platform will retry automatically. The retry schedule is:
- First retry: 3 days after the failed attempt
- Second retry: 7 days after the failed attempt
- Third retry: 14 days after the failed attempt
You'll receive email notifications when a payment fails and again as each retry approaches. If all retries are exhausted without a successful payment, your account may be suspended. Update your payment method as soon as possible to avoid service interruption.
Prorating
Items added mid-cycle — such as new Cores or Core add-ons — are prorated. You're charged only for the number of days remaining in the current billing period when the item was added.