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weight, title, description, icon, date, lastmod, draft, toc
| weight | title | description | icon | date | lastmod | draft | toc |
|---|---|---|---|---|---|---|---|
| 196 | Managing Tiers | How to create, modify, and toggle plan tiers. | article | 2025-05-27T00:00:00-00:00 | 2025-05-27T00:00:00-00:00 | false | true |
Internal use only.
Admins can view, create, modify, and toggle the active status of plan tiers from Admin → Tiers. Changes to tier pricing or limits affect new billing cycles going forward; they do not retroactively change existing invoices.
Viewing Tiers
The Tiers page shows all tiers — both active and inactive — with their pricing and current settings.
Editing an Existing Tier
Click on a tier to edit its details:
- Name — Display name shown to customers
- Membership fee — Monthly flat fee in cents
- Per-Core price — Monthly per-Core charge in cents
- Credit cents — Account credit included at signup (charged at checkout, loaded to balance)
- Max Cores — Maximum Cores allowed (0 = unlimited)
Toggling Tier Availability
Each tier can be set to active or inactive. Inactive tiers are not visible or selectable by customers during checkout or plan changes. Existing accounts on an inactive tier are not affected — they remain on their current tier; only new sign-ups and tier changes are blocked.
Creating a New Tier
Use the Create Tier button to define a new tier. You'll need to provide:
- A unique key (lowercase, no spaces — used internally and in the database, e.g.
enterprise_plus) - A display name
- Membership fee, per-Core price, credit cents, and max Cores
After creating a tier, you'll also need to configure its add-on pricing via the Add-on admin tools if you want that tier to support per-Core or subscription add-ons.
Changing an Account's Tier (Admin Override)
From an account's detail view, admins can change that account's tier directly. This is separate from the customer-facing plan change flow. Admins can choose to apply the change immediately or at the next billing cycle.
- Immediate — Takes effect right away; new pricing applies from the current date.
- Next billing cycle — Behaves like a customer-initiated plan change.
Caution: Immediate tier changes can affect an account's mid-cycle billing calculations. Use this sparingly and document the reason when performing immediate overrides.