---
weight: 196
title: "Managing Tiers"
description: "How to create, modify, and toggle plan tiers."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---

> **Internal use only.**

Admins can view, create, modify, and toggle the active status of plan tiers from **Admin → Tiers**. Changes to tier pricing or limits affect new billing cycles going forward; they do not retroactively change existing invoices.

## Viewing Tiers

The Tiers page shows all tiers — both active and inactive — with their pricing and current settings.

## Editing an Existing Tier

Click on a tier to edit its details:

- **Name** — Display name shown to customers
- **Membership fee** — Monthly flat fee in cents
- **Per-Core price** — Monthly per-Core charge in cents
- **Credit cents** — Account credit included at signup (charged at checkout, loaded to balance)
- **Max Cores** — Maximum Cores allowed (0 = unlimited)

## Toggling Tier Availability

Each tier can be set to **active** or **inactive**. Inactive tiers are not visible or selectable by customers during checkout or plan changes. Existing accounts on an inactive tier are not affected — they remain on their current tier; only new sign-ups and tier changes are blocked.

## Creating a New Tier

Use the **Create Tier** button to define a new tier. You'll need to provide:

- A unique key (lowercase, no spaces — used internally and in the database, e.g. `enterprise_plus`)
- A display name
- Membership fee, per-Core price, credit cents, and max Cores

After creating a tier, you'll also need to configure its add-on pricing via the Add-on admin tools if you want that tier to support per-Core or subscription add-ons.

## Changing an Account's Tier (Admin Override)

From an account's detail view, admins can change that account's tier directly. This is separate from the customer-facing plan change flow. Admins can choose to apply the change **immediately** or **at the next billing cycle**.

- **Immediate** — Takes effect right away; new pricing applies from the current date.
- **Next billing cycle** — Behaves like a customer-initiated plan change.

> **Caution:** Immediate tier changes can affect an account's mid-cycle billing calculations. Use this sparingly and document the reason when performing immediate overrides.