52 lines
2.3 KiB
Markdown
52 lines
2.3 KiB
Markdown
---
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weight: 196
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title: "Managing Tiers"
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description: "How to create, modify, and toggle plan tiers."
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icon: "article"
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date: "2025-05-27T00:00:00-00:00"
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lastmod: "2025-05-27T00:00:00-00:00"
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draft: false
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toc: true
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---
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> **Internal use only.**
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Admins can view, create, modify, and toggle the active status of plan tiers from **Admin → Tiers**. Changes to tier pricing or limits affect new billing cycles going forward; they do not retroactively change existing invoices.
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## Viewing Tiers
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The Tiers page shows all tiers — both active and inactive — with their pricing and current settings.
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## Editing an Existing Tier
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Click on a tier to edit its details:
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- **Name** — Display name shown to customers
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- **Membership fee** — Monthly flat fee in cents
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- **Per-Core price** — Monthly per-Core charge in cents
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- **Credit cents** — Account credit included at signup (charged at checkout, loaded to balance)
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- **Max Cores** — Maximum Cores allowed (0 = unlimited)
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## Toggling Tier Availability
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Each tier can be set to **active** or **inactive**. Inactive tiers are not visible or selectable by customers during checkout or plan changes. Existing accounts on an inactive tier are not affected — they remain on their current tier; only new sign-ups and tier changes are blocked.
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## Creating a New Tier
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Use the **Create Tier** button to define a new tier. You'll need to provide:
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- A unique key (lowercase, no spaces — used internally and in the database, e.g. `enterprise_plus`)
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- A display name
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- Membership fee, per-Core price, credit cents, and max Cores
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After creating a tier, you'll also need to configure its add-on pricing via the Add-on admin tools if you want that tier to support per-Core or subscription add-ons.
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## Changing an Account's Tier (Admin Override)
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From an account's detail view, admins can change that account's tier directly. This is separate from the customer-facing plan change flow. Admins can choose to apply the change **immediately** or **at the next billing cycle**.
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- **Immediate** — Takes effect right away; new pricing applies from the current date.
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- **Next billing cycle** — Behaves like a customer-initiated plan change.
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> **Caution:** Immediate tier changes can affect an account's mid-cycle billing calculations. Use this sparingly and document the reason when performing immediate overrides.
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