1.8 KiB
weight, title, description, icon, date, lastmod, draft, toc
| weight | title | description | icon | date | lastmod | draft | toc |
|---|---|---|---|---|---|---|---|
| 177 | Account Balance | What the account balance is, how to add funds, and how it's used. | article | 2025-05-27T00:00:00-00:00 | 2025-05-27T00:00:00-00:00 | false | true |
Your account balance is a prepaid credit pool that can be used to pay for any charges on your account — including Core provisioning fees, domain registrations, domain renewals, and add-ons. Think of it like a store credit tied to your account.
How It Works
Whenever a charge is incurred, your available balance is applied first. Only the portion of the charge that exceeds your balance is billed to your card. For example, if you have a $20 balance and incur a $30 charge, $20 comes from your balance and $10 is charged to your card.
Included Credit at Checkout
When you complete checkout, your plan includes an account credit that is loaded onto your balance:
- Enterprise: $100.00 credit included
- Consultant: $40.00 credit included
- Pay-As-You-Go: No included credit
This credit is part of your first-month charge — it's prepaid funds loaded to your balance to offset ongoing charges throughout the month.
Adding Funds
Only Owners and Admins can add funds. To top up your balance:
- Go to Billing in the dashboard.
- Click Add Funds.
- Enter the amount you want to add. The minimum top-up amount is $10.00.
- Confirm. The amount is charged to your card on file and added to your balance immediately.
Viewing Your Balance
Your current balance is shown on the Billing page. You can also review all balance transactions — including credits, debits, and top-ups — in the transaction history on the same page.
Note: Account balances are non-transferable and are not refunded automatically upon cancellation. Contact support if you have questions about your balance.