51 lines
2.8 KiB
Markdown
51 lines
2.8 KiB
Markdown
---
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title: "FreeScout"
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url: "/freescout/"
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description: "A free, open-source help desk and shared inbox that rivals Help Scout and Zendesk — without per-agent fees."
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eyebrow: "Software Library · Help Desk & Shared Mailbox"
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headline: "FreeScout: The Ultimate Self-Hosted Help Desk for Superior Customer Service"
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dek: "A free, open-source help desk and shared inbox that rivals Help Scout and Zendesk — without per-agent fees."
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replaces: "Zendesk, Freshdesk, Help Scout"
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plans: "Best"
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price: "$50/mo"
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projectUrl: "https://freescout.net/"
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---
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At Federated Computer, we empower businesses with powerful, privacy-focused tools that boost productivity and revenue. One of our standout offerings is FreeScout—a free, open-source help desk and shared inbox platform that rivals paid solutions like Help Scout and Zendesk without the costly per-agent fees.
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Whether you need customer service, live chat, IT help desk, or application support, FreeScout delivers a feature-rich, self-hosted solution that keeps you in control of your data.
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## Why FreeScout? The Best Help Desk for Businesses
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FreeScout is a complete customer support solution that helps businesses streamline help desk operations, live chat, email ticketing, and multi-channel support—all while cutting costs.
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## Key Features for Exceptional Customer Service
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- **Unlimited Agents & Mailboxes** — No hidden fees or user restrictions.
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- **Multi-Channel Support** — Email, live chat (via modules), Facebook, WhatsApp, SMS, and more.
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- **Advanced Ticketing** — Collision detection, tags, saved replies, internal notes, and satisfaction ratings.
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- **Self-Hosted & Secure** — Full data ownership, GDPR compliance, and no vendor lock-in.
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- **Extensible with Modules** — Add SAML SSO, WooCommerce, Rocket.Chat, Meilisearch, and more.
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- **Mobile & Web Notifications** — Stay updated with browser/mobile push alerts.
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## How FreeScout Fits into Federated Computer's Productivity Suite
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At Federated Computer, we bundle FreeScout with other powerful apps to help businesses:
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- **Reduce Costs** — Eliminate expensive SaaS subscriptions.
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- **Enhance Security** — Self-hosting means no third-party data risks.
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- **Scale Effortlessly** — Unlimited agents, mailboxes, and tickets.
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- **Automate Workflows** — Integrate with Slack, Zapier, Make.com, and more.
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## FreeScout vs. Paid Help Desks
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| Feature | FreeScout | Help Scout | Zendesk | Freshdesk |
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|---|---|---|---|---|
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| Cost | Free | $$$ | $$$ | $$$ |
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| Self-Hosted | ✔ Yes | ❌ No | ❌ No | ❌ No |
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| Unlimited Agents | ✔ Yes | ❌ No | ❌ No | ❌ No |
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| Multi-Channel | ✔ Yes | ✔ Yes | ✔ Yes | ✔ Yes |
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| Open-Source | ✔ Yes | ❌ No | ❌ No | ❌ No |
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| API & Webhooks | ✔ Yes | ✔ Yes | ✔ Yes | ✔ Yes |
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| Data Control | ✔ Full | ❌ Limited | ❌ Limited | ❌ Limited |
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