42 lines
1.8 KiB
Markdown
42 lines
1.8 KiB
Markdown
---
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weight: 177
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title: "Account Balance"
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description: "What the account balance is, how to add funds, and how it's used."
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icon: "article"
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date: "2025-05-27T00:00:00-00:00"
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lastmod: "2025-05-27T00:00:00-00:00"
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draft: false
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toc: true
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---
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Your account balance is a prepaid credit pool that can be used to pay for any charges on your account — including Core provisioning fees, domain registrations, domain renewals, and add-ons. Think of it like a store credit tied to your account.
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## How It Works
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Whenever a charge is incurred, your available balance is applied first. Only the portion of the charge that exceeds your balance is billed to your card. For example, if you have a $20 balance and incur a $30 charge, $20 comes from your balance and $10 is charged to your card.
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## Included Credit at Checkout
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When you complete checkout, your plan includes an account credit that is loaded onto your balance:
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- **Enterprise:** $100.00 credit included
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- **Consultant:** $40.00 credit included
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- **Pay-As-You-Go:** No included credit
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This credit is part of your first-month charge — it's prepaid funds loaded to your balance to offset ongoing charges throughout the month.
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## Adding Funds
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Only **Owners** and **Admins** can add funds. To top up your balance:
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1. Go to **Billing** in the dashboard.
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2. Click **Add Funds**.
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3. Enter the amount you want to add. The minimum top-up amount is **$10.00**.
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4. Confirm. The amount is charged to your card on file and added to your balance immediately.
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## Viewing Your Balance
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Your current balance is shown on the Billing page. You can also review all balance transactions — including credits, debits, and top-ups — in the transaction history on the same page.
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> **Note:** Account balances are non-transferable and are not refunded automatically upon cancellation. Contact support if you have questions about your balance.
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