40 lines
1.8 KiB
Markdown
40 lines
1.8 KiB
Markdown
---
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weight: 178
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title: "Subscription and Billing Cycles"
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description: "How monthly billing works, what's charged each cycle, and how failed payments are handled."
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icon: "article"
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date: "2025-05-27T00:00:00-00:00"
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lastmod: "2025-05-27T00:00:00-00:00"
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draft: false
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toc: true
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---
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Your subscription renews monthly on the same date each month — specifically, one month from when you completed checkout. For example, if you signed up on the 14th of March, your renewal date is the 14th of each subsequent month.
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## What's Billed Each Cycle
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On your renewal date, the platform calculates and charges:
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- **Membership fee** — your plan's flat monthly fee
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- **Core fees** — your per-Core rate × the number of active Cores on your account
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- **Core add-on fees** — per-Core monthly charges for any add-ons active on your Cores
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- **Subscription add-on fees** — flat monthly fees for any account-level add-ons
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## How Billing Works
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Your account balance is always applied first. Any remaining amount after balance is charged to your payment method on file. You'll receive an invoice by email for each billing cycle.
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## Failed Payments
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If a payment fails, the platform will retry automatically. The retry schedule is:
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- **First retry:** 3 days after the failed attempt
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- **Second retry:** 7 days after the failed attempt
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- **Third retry:** 14 days after the failed attempt
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You'll receive email notifications when a payment fails and again as each retry approaches. If all retries are exhausted without a successful payment, your account may be suspended. Update your payment method as soon as possible to avoid service interruption.
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## Prorating
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Items added mid-cycle — such as new Cores or Core add-ons — are prorated. You're charged only for the number of days remaining in the current billing period when the item was added.
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