1.8 KiB
weight, title, description, icon, date, lastmod, draft, toc
| weight | title | description | icon | date | lastmod | draft | toc |
|---|---|---|---|---|---|---|---|
| 165 | Account Cancellation | What happens when you cancel your Federated Enterprise subscription. | article | 2025-05-27T00:00:00-00:00 | 2025-05-27T00:00:00-00:00 | false | true |
You can cancel your Federated Enterprise subscription at any time from the Billing page. Cancellation is immediate in the sense that it's recorded right away, but your access continues until the end of your current billing period.
What Happens When You Cancel
- Your subscription is marked as canceling. You will not be billed again.
- You retain full access to your account, Cores, and domains until the end of your current billing period.
- You'll receive a confirmation email with the date your access ends.
- On the cancellation date, your account is marked inactive and access to the platform is revoked. Your VMs and cloud infrastructure remain yours — however, CoreServer requires an active account to function, so the software running on your Cores will stop working.
Important: Cancellation is not reversible through self-service. If you cancel and later want to use Federated Enterprise again, please contact us.
Undoing a Cancellation
If you change your mind before your access period ends, you can reverse the cancellation from the Billing page by clicking Keep My Subscription. Once your access period has expired, the option is no longer available.
Account Balance on Cancellation
Any remaining account balance is not automatically refunded when you cancel. Contact support if you have questions about your balance at the time of cancellation.
Need Help?
Visit the Federated Computer support portal for assistance.