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content/docs/enterprise/billing/subscription-and-billing-cycles.md

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+---
+weight: 178
+title: "Subscription and Billing Cycles"
+description: "How monthly billing works, what's charged each cycle, and how failed payments are handled."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Your subscription renews monthly on the same date each month — specifically, one month from when you completed checkout. For example, if you signed up on the 14th of March, your renewal date is the 14th of each subsequent month.
+
+## What's Billed Each Cycle
+
+On your renewal date, the platform calculates and charges:
+
+- **Membership fee** — your plan's flat monthly fee
+- **Core fees** — your per-Core rate × the number of active Cores on your account
+- **Core add-on fees** — per-Core monthly charges for any add-ons active on your Cores
+- **Subscription add-on fees** — flat monthly fees for any account-level add-ons
+
+## How Billing Works
+
+Your account balance is always applied first. Any remaining amount after balance is charged to your payment method on file. You'll receive an invoice by email for each billing cycle.
+
+## Failed Payments
+
+If a payment fails, the platform will retry automatically. The retry schedule is:
+
+- **First retry:** 3 days after the failed attempt
+- **Second retry:** 7 days after the failed attempt
+- **Third retry:** 14 days after the failed attempt
+
+You'll receive email notifications when a payment fails and again as each retry approaches. If all retries are exhausted without a successful payment, your account may be suspended. Update your payment method as soon as possible to avoid service interruption.
+
+## Prorating
+
+Items added mid-cycle — such as new Cores or Core add-ons — are prorated. You're charged only for the number of days remaining in the current billing period when the item was added.