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content/docs/enterprise/billing/account-balance.md

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+---
+weight: 177
+title: "Account Balance"
+description: "What the account balance is, how to add funds, and how it's used."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+Your account balance is a prepaid credit pool that can be used to pay for any charges on your account — including Core provisioning fees, domain registrations, domain renewals, and add-ons. Think of it like a store credit tied to your account.
+
+## How It Works
+
+Whenever a charge is incurred, your available balance is applied first. Only the portion of the charge that exceeds your balance is billed to your card. For example, if you have a $20 balance and incur a $30 charge, $20 comes from your balance and $10 is charged to your card.
+
+## Included Credit at Checkout
+
+When you complete checkout, your plan includes an account credit that is loaded onto your balance:
+
+- **Enterprise:** $100.00 credit included
+- **Consultant:** $40.00 credit included
+- **Pay-As-You-Go:** No included credit
+
+This credit is part of your first-month charge — it's prepaid funds loaded to your balance to offset ongoing charges throughout the month.
+
+## Adding Funds
+
+Only **Owners** and **Admins** can add funds. To top up your balance:
+
+1. Go to **Billing** in the dashboard.
+2. Click **Add Funds**.
+3. Enter the amount you want to add. The minimum top-up amount is **$10.00**.
+4. Confirm. The amount is charged to your card on file and added to your balance immediately.
+
+## Viewing Your Balance
+
+Your current balance is shown on the Billing page. You can also review all balance transactions — including credits, debits, and top-ups — in the transaction history on the same page.
+
+> **Note:** Account balances are non-transferable and are not refunded automatically upon cancellation. Contact support if you have questions about your balance.