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content/docs/enterprise/admin/managing-accounts.md

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+---
+weight: 194
+title: "Managing Accounts"
+description: "How to view, suspend, reactivate, and cancel customer accounts."
+icon: "article"
+date: "2025-05-27T00:00:00-00:00"
+lastmod: "2025-05-27T00:00:00-00:00"
+draft: false
+toc: true
+---
+
+> **Internal use only.**
+
+Admins can view all accounts, inspect their details, and change their status from the admin panel. Navigate to **Admin → Accounts** to see a list of all accounts with summary information.
+
+## Viewing an Account
+
+Click any account to open the detail view. You'll see:
+
+- Account details: company name, address, status, tier, Stripe customer ID
+- Subscription details and any pending tier change
+- Active subscription add-ons
+- All users on the account with their roles
+- Coupon history (codes applied and removed)
+- Current account balance
+
+## Account Statuses
+
+An account can be in one of the following states:
+
+- `pending_email` — Account created; user hasn't verified their email yet.
+- `pending_checkout` — Email verified; awaiting checkout completion.
+- `active` — Fully active, paying account.
+- `suspended` — Account access is disabled. Cores are offline. Billing may still be running.
+- `canceled` — Account has been terminated. Access is permanently revoked.
+
+## Changing Account Status
+
+From the account detail view, use the **Change Status** action to set an account to `active`, `suspended`, or `canceled`.
+
+- **Suspending** an account sends a disable notification to the Provisioner, which takes Cores offline. The account owner receives a suspension notification email.
+- **Reactivating** a suspended account sends an enable notification to the Provisioner, bringing Cores back online.
+- **Canceling** permanently terminates the account. This action cannot be reversed through the admin panel. The account owner receives a cancellation email.
+
+> **Caution:** Canceling an account is irreversible. Only cancel accounts when you are certain the action is correct. If you only need to temporarily disable access, use **Suspended** instead.