471 lines
18 KiB
HTML
471 lines
18 KiB
HTML
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<title>FreeScout · Federated Computer</title>
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<meta name="description" content="A free, open-source help desk and shared inbox that rivals Help Scout and Zendesk — without per-agent fees.">
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<div class="wrap head-bar">
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<a href="../" class="brand" aria-label="Federated Computer, home">
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<a href="../solutions/" class="nav-link">Solutions<svg class="nav-caret" viewBox="0 0 10 6" width="10" height="6" aria-hidden="true"><path d="M1 1l4 4 4-4" fill="none" stroke="currentColor" stroke-width="1.5"/></svg></a>
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<a href="../solutions/open-source-apps/" class="drop-link">
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<span class="drop-name">Open-Source Apps</span>
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<span class="drop-desc">For teams leaving Google Workspace or Microsoft 365</span>
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</a>
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<a href="../solutions/apps-and-ai-development/" class="drop-link">
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<span class="drop-name">Apps + AI Development</span>
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<span class="drop-desc">Build AI on your own business data</span>
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</a>
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<a href="../solutions/ai-for-your-apps/" class="drop-link">
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<span class="drop-name">AI for Your Own Apps</span>
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<span class="drop-desc">Connect the open-source apps you already host</span>
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</a>
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<a href="../solutions/full-stack/" class="drop-link">
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<span class="drop-name">The Full Stack</span>
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<span class="drop-desc">Apps, AI development, and agents that do real work</span>
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</a>
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<a href="../solutions/#compare" class="drop-link">
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<span class="drop-name">Compare All Four</span>
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<span class="drop-desc">See all four paths side by side</span>
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<a href="../product/" class="nav-link">Product<svg class="nav-caret" viewBox="0 0 10 6" width="10" height="6" aria-hidden="true"><path d="M1 1l4 4 4-4" fill="none" stroke="currentColor" stroke-width="1.5"/></svg></a>
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<div class="drop">
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<div class="drop-panel">
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<a href="../product/federated-core/" class="drop-link">
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<span class="drop-name">Federated Core</span>
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<span class="drop-desc">Provisioning, storage, backup, federated learning</span>
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</a>
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<a href="../product/software-library/" class="drop-link">
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<span class="drop-name">Software Library</span>
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<span class="drop-desc">100+ AI-ready open-source apps</span>
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</a>
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<a href="../product/agent-sandbox/" class="drop-link">
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<span class="drop-name">Agent Sandbox</span>
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<span class="drop-desc">High-density, instant-wake AI agents</span>
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</a>
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<a href="../product/data-controls/" class="drop-link">
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<span class="drop-name">Data & Controls</span>
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<span class="drop-desc">Version control, testing, and monitoring</span>
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<a href="../ai-privacy-advantage/" class="nav-link">AI Privacy Advantage</a>
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<a href="../pricing/" class="nav-link">Pricing</a>
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<a href="../sign-in/" class="head-signin">Sign in</a>
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<a href="../start-now/" class="btn btn-primary btn-sm">Start now</a>
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<details class="menu">
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<summary><span class="menu-word">Menu</span><span class="menu-glyph" aria-hidden="true"><i></i><i></i></span></summary>
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<a href="../" class="menu-top">Home</a>
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<a href="../solutions/" class="menu-top">Solutions</a>
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<div class="menu-sub">
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<a href="../solutions/open-source-apps/">Open-Source Apps</a><a href="../solutions/apps-and-ai-development/">Apps + AI Development</a><a href="../solutions/ai-for-your-apps/">AI for Your Own Apps</a><a href="../solutions/full-stack/">The Full Stack</a><a href="../solutions/#compare">Compare All Four</a>
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<a href="../product/" class="menu-top">Product</a>
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<div class="menu-sub">
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<a href="../product/federated-core/">Federated Core</a><a href="../product/software-library/">Software Library</a><a href="../product/agent-sandbox/">Agent Sandbox</a><a href="../product/data-controls/">Data & Controls</a>
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</div>
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<a href="../ai-privacy-advantage/" class="menu-top">AI Privacy Advantage</a>
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<a href="../pricing/" class="menu-top">Pricing</a>
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<a href="../about/" class="menu-top">About</a>
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<a href="../start-now/" class="btn btn-primary">Start Now<span class="arrow" aria-hidden="true">→</span></a>
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<a href="../sign-in/" class="btn btn-secondary">Sign In<span class="arrow" aria-hidden="true">→</span></a>
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<main id="content" tabindex="-1">
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<header class="hero hero-compact">
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<div class="wrap"><div class="hero-copy">
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<p class="note" data-reveal><span class="note-live" aria-hidden="true"></span><span class="note-text">Software Library · Help Desk & Shared Mailbox</span></p>
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<h1 class="statement" data-reveal style="--d:80ms">FreeScout: The Ultimate Self-Hosted Help Desk for Superior Customer Service</h1>
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<p class="dek" data-reveal style="--d:140ms">A free, open-source help desk and shared inbox that rivals Help Scout and Zendesk — without per-agent fees.</p>
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<div class="actions" data-reveal style="--d:200ms">
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<a href="../start-now/" class="btn btn-primary">Start 7-Day Free Trial<span class="arrow" aria-hidden="true">→</span></a>
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<a href="https://calcom.federated.computer/david/60-min-meeting" class="btn btn-secondary">Book a Demo<span class="arrow" aria-hidden="true">↗</span></a>
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</div>
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</div></div>
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</header>
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<section class="section section-facts" data-reveal>
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<div class="wrap">
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<dl class="app-facts">
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<div><dt>Replaces</dt><dd>Zendesk, Freshdesk, Help Scout</dd></div>
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<div><dt>Hosted plans</dt><dd>Included in Best · $50/mo on its own</dd></div>
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<div><dt>Self-hosted</dt><dd>Any tier (Free includes up to 3 apps)</dd></div>
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<div><dt>Project</dt><dd><a href="https://freescout.net/" target="_blank" rel="noopener">freescout.net<span class="arrow" aria-hidden="true">↗</span></a></dd></div>
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</dl>
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<p class="app-facts-more"><a class="more" href="../pricing/">See pricing<span class="arrow" aria-hidden="true">→</span></a> <a class="more" href="../product/software-library/">Browse the Software Library<span class="arrow" aria-hidden="true">→</span></a></p>
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</div>
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</section>
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<section class="section section-doc" data-reveal>
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<div class="wrap"><div class="prose doc"><p>At Federated Computer, we empower businesses with powerful, privacy-focused tools that boost productivity and revenue. One of our standout offerings is FreeScout—a free, open-source help desk and shared inbox platform that rivals paid solutions like Help Scout and Zendesk without the costly per-agent fees.</p>
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<p>Whether you need customer service, live chat, IT help desk, or application support, FreeScout delivers a feature-rich, self-hosted solution that keeps you in control of your data.</p>
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<h2 id="why-freescout-the-best-help-desk-for-businesses">Why FreeScout? The Best Help Desk for Businesses</h2>
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<p>FreeScout is a complete customer support solution that helps businesses streamline help desk operations, live chat, email ticketing, and multi-channel support—all while cutting costs.</p>
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<h2 id="key-features-for-exceptional-customer-service">Key Features for Exceptional Customer Service</h2>
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<ul>
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<li><strong>Unlimited Agents & Mailboxes</strong> — No hidden fees or user restrictions.</li>
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<li><strong>Multi-Channel Support</strong> — Email, live chat (via modules), Facebook, WhatsApp, SMS, and more.</li>
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<li><strong>Advanced Ticketing</strong> — Collision detection, tags, saved replies, internal notes, and satisfaction ratings.</li>
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<li><strong>Self-Hosted & Secure</strong> — Full data ownership, GDPR compliance, and no vendor lock-in.</li>
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<li><strong>Extensible with Modules</strong> — Add SAML SSO, WooCommerce, Rocket.Chat, Meilisearch, and more.</li>
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<li><strong>Mobile & Web Notifications</strong> — Stay updated with browser/mobile push alerts.</li>
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</ul>
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<h2 id="how-freescout-fits-into-federated-computers-productivity-suite">How FreeScout Fits into Federated Computer’s Productivity Suite</h2>
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<p>At Federated Computer, we bundle FreeScout with other powerful apps to help businesses:</p>
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<ul>
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<li><strong>Reduce Costs</strong> — Eliminate expensive SaaS subscriptions.</li>
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<li><strong>Enhance Security</strong> — Self-hosting means no third-party data risks.</li>
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<li><strong>Scale Effortlessly</strong> — Unlimited agents, mailboxes, and tickets.</li>
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<li><strong>Automate Workflows</strong> — Integrate with Slack, Zapier, Make.com, and more.</li>
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</ul>
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<h2 id="freescout-vs-paid-help-desks">FreeScout vs. Paid Help Desks</h2>
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<table>
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<thead>
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<tr>
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<th>Feature</th>
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<th>FreeScout</th>
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<th>Help Scout</th>
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<th>Zendesk</th>
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<th>Freshdesk</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td>Cost</td>
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<td>Free</td>
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<td>$$$</td>
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<td>$$$</td>
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<td>$$$</td>
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</tr>
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<tr>
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<td>Self-Hosted</td>
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<td>✔ Yes</td>
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<td>❌ No</td>
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<td>❌ No</td>
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<td>❌ No</td>
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</tr>
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<tr>
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<td>Unlimited Agents</td>
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<td>✔ Yes</td>
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<td>❌ No</td>
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<td>❌ No</td>
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<td>❌ No</td>
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</tr>
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<tr>
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<td>Multi-Channel</td>
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<td>✔ Yes</td>
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<td>✔ Yes</td>
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<td>✔ Yes</td>
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<td>✔ Yes</td>
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</tr>
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<tr>
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<td>Open-Source</td>
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<td>✔ Yes</td>
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<td>❌ No</td>
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<td>❌ No</td>
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<td>❌ No</td>
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</tr>
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<tr>
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<td>API & Webhooks</td>
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<td>✔ Yes</td>
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<td>✔ Yes</td>
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<td>✔ Yes</td>
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<td>✔ Yes</td>
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</tr>
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<tr>
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<td>Data Control</td>
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<td>✔ Full</td>
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<td>❌ Limited</td>
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<td>❌ Limited</td>
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<td>❌ Limited</td>
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</tr>
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</tbody>
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</table>
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</div></div>
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</section>
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<aside class="cta" data-reveal>
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<div class="wrap cta-inner">
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<div class="cta-copy">
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<h2 class="cta-title">Run FreeScout on Federated</h2>
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<p class="cta-text">Private, single-tenant, and integrated with the rest of your apps. Talk to us, or start your free trial.</p>
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</div>
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<div class="actions">
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<a href="https://calcom.federated.computer/david/60-min-meeting" class="btn btn-primary">Book a Demo<span class="arrow" aria-hidden="true">↗</span></a>
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<a href="../start-now/" class="btn btn-secondary">Start 7-Day Free Trial<span class="arrow" aria-hidden="true">→</span></a>
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</div>
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</div>
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</aside>
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<a href="../" class="foot-mark" aria-label="Federated Computer, home">
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<img src="../images/logo.png" alt="Federated Computer" class="brand-logo" width="775" height="129">
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</a>
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<p class="foot-line">The open-source operating system for your business — and the private AI that runs on it.</p>
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<span class="foot-place">Colorado Springs, Colorado</span>
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<ul class="foot-social">
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<li><a href="https://www.linkedin.com/company/federated-computer" target="_blank" rel="noopener">LinkedIn<span class="arrow" aria-hidden="true">↗</span></a></li><li><a href="https://x.com/federatedcomp" target="_blank" rel="noopener">X<span class="arrow" aria-hidden="true">↗</span></a></li>
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<nav class="foot-group" aria-label="Solutions">
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<span class="foot-head">Solutions</span>
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<ul class="foot-links">
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<li><a href="../solutions/open-source-apps/">Open-Source Apps</a></li>
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<li><a href="../solutions/apps-and-ai-development/">Apps + AI Development</a></li>
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<li><a href="../solutions/ai-for-your-apps/">AI for Your Own Apps</a></li>
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<li><a href="../solutions/full-stack/">The Full Stack</a></li>
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<li><a href="../solutions/#compare">Compare All Four</a></li>
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<li><a href="../product/federated-core/">Federated Core</a></li>
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<li><a href="../product/software-library/">Software Library</a></li>
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<li><a href="../product/agent-sandbox/">Agent Sandbox</a></li>
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<li><a href="../product/data-controls/">Data & Controls</a></li>
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<li><a href="../ai-privacy-advantage/">AI Privacy Advantage</a></li>
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<li><a href="../about/">About</a></li>
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<li><a href="../about/#team">Team</a></li>
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<li><a href="../about/#jobs">Jobs</a></li>
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<li><a href="https://freescout.federated.computer/help/3593186542">Support</a></li>
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<div class="foot-legal">
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<span class="foot-copy">© 2026 Federated Computer, Inc. FedQ'd in Colorado Springs — built on Federated Computer by a team around the world.</span>
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<a class="foot-policy" href="../privacy-policy/">Privacy Policy</a><a class="foot-policy" href="../terms-and-conditions/">Terms & Conditions</a>
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<a class="foot-top" href="#top">Back to top<span class="foot-up" aria-hidden="true">↑</span></a>
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