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+---
+title: "FreeScout"
+url: "/freescout/"
+description: "A free, open-source help desk and shared inbox that rivals Help Scout and Zendesk — without per-agent fees."
+eyebrow: "Software Library · Help Desk & Shared Mailbox"
+headline: "FreeScout: The Ultimate Self-Hosted Help Desk for Superior Customer Service"
+dek: "A free, open-source help desk and shared inbox that rivals Help Scout and Zendesk — without per-agent fees."
+replaces: "Zendesk, Freshdesk, Help Scout"
+plans: "Best"
+price: "$50/mo"
+projectUrl: "https://freescout.net/"
+---
+
+At Federated Computer, we empower businesses with powerful, privacy-focused tools that boost productivity and revenue. One of our standout offerings is FreeScout—a free, open-source help desk and shared inbox platform that rivals paid solutions like Help Scout and Zendesk without the costly per-agent fees.
+
+Whether you need customer service, live chat, IT help desk, or application support, FreeScout delivers a feature-rich, self-hosted solution that keeps you in control of your data.
+
+## Why FreeScout? The Best Help Desk for Businesses
+
+FreeScout is a complete customer support solution that helps businesses streamline help desk operations, live chat, email ticketing, and multi-channel support—all while cutting costs.
+
+## Key Features for Exceptional Customer Service
+
+- **Unlimited Agents & Mailboxes** — No hidden fees or user restrictions.
+- **Multi-Channel Support** — Email, live chat (via modules), Facebook, WhatsApp, SMS, and more.
+- **Advanced Ticketing** — Collision detection, tags, saved replies, internal notes, and satisfaction ratings.
+- **Self-Hosted & Secure** — Full data ownership, GDPR compliance, and no vendor lock-in.
+- **Extensible with Modules** — Add SAML SSO, WooCommerce, Rocket.Chat, Meilisearch, and more.
+- **Mobile & Web Notifications** — Stay updated with browser/mobile push alerts.
+
+## How FreeScout Fits into Federated Computer's Productivity Suite
+
+At Federated Computer, we bundle FreeScout with other powerful apps to help businesses:
+
+- **Reduce Costs** — Eliminate expensive SaaS subscriptions.
+- **Enhance Security** — Self-hosting means no third-party data risks.
+- **Scale Effortlessly** — Unlimited agents, mailboxes, and tickets.
+- **Automate Workflows** — Integrate with Slack, Zapier, Make.com, and more.
+
+## FreeScout vs. Paid Help Desks
+
+| Feature | FreeScout | Help Scout | Zendesk | Freshdesk |
+|---|---|---|---|---|
+| Cost | Free | $$$ | $$$ | $$$ |
+| Self-Hosted | ✔ Yes | ❌ No | ❌ No | ❌ No |
+| Unlimited Agents | ✔ Yes | ❌ No | ❌ No | ❌ No |
+| Multi-Channel | ✔ Yes | ✔ Yes | ✔ Yes | ✔ Yes |
+| Open-Source | ✔ Yes | ❌ No | ❌ No | ❌ No |
+| API & Webhooks | ✔ Yes | ✔ Yes | ✔ Yes | ✔ Yes |
+| Data Control | ✔ Full | ❌ Limited | ❌ Limited | ❌ Limited |