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---
weight: 175
title: "Billing"
description: "Plans, pricing, balances, cycles, and payment management."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---

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---
weight: 177
title: "Account Balance"
description: "What the account balance is, how to add funds, and how it's used."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
Your account balance is a prepaid credit pool that can be used to pay for any charges on your account — including Core provisioning fees, domain registrations, domain renewals, and add-ons. Think of it like a store credit tied to your account.
## How It Works
Whenever a charge is incurred, your available balance is applied first. Only the portion of the charge that exceeds your balance is billed to your card. For example, if you have a $20 balance and incur a $30 charge, $20 comes from your balance and $10 is charged to your card.
## Included Credit at Checkout
When you complete checkout, your plan includes an account credit that is loaded onto your balance:
- **Enterprise:** $100.00 credit included
- **Consultant:** $40.00 credit included
- **Pay-As-You-Go:** No included credit
This credit is part of your first-month charge — it's prepaid funds loaded to your balance to offset ongoing charges throughout the month.
## Adding Funds
Only **Owners** and **Admins** can add funds. To top up your balance:
1. Go to **Billing** in the dashboard.
2. Click **Add Funds**.
3. Enter the amount you want to add. The minimum top-up amount is **$10.00**.
4. Confirm. The amount is charged to your card on file and added to your balance immediately.
## Viewing Your Balance
Your current balance is shown on the Billing page. You can also review all balance transactions — including credits, debits, and top-ups — in the transaction history on the same page.
> **Note:** Account balances are non-transferable and are not refunded automatically upon cancellation. Contact support if you have questions about your balance.

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---
weight: 180
title: "Add-ons"
description: "Available add-ons, their functionality, and per-tier pricing."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
Add-ons extend the functionality of your Cores or your account subscription. They're optional and can be added or removed at any time.
## Core Add-ons
Core add-ons are attached per Core and billed monthly based on how many Cores have the add-on active. Pricing varies by tier.
| Add-on | Description | Enterprise / Core | Consultant / Core | Pay-As-You-Go / Core |
|---|---|---|---|---|
| **Monitoring** | Core health monitoring and alerting | $8.00 | $10.00 | $15.00 |
| **Backup** | Automated Core backup | $10.00 | $15.00 | $15.00 |
| **Customer Service** | End-user customer service support for Core users | $15.00 | $20.00 | $22.00 |
| **Technical Support** | Technical support access | Included | Included | Included |
## Subscription Add-ons
Subscription add-ons are billed at a flat rate per month across your entire account, regardless of Core count.
| Add-on | Description | Price / Month | Availability |
|---|---|---|---|
| **Go-to-Market Support** | Flat-fee marketing and go-to-market support from the Federated team | $2,500.00 | Enterprise only |
## Managing Add-ons
Core add-ons can be added or removed from individual Cores on the Cores page. Subscription add-ons are managed from the Billing page. Only **Owners** and **Admins** can change add-ons.
When you add an add-on mid-cycle, the charge for the remaining days in the billing period is prorated and billed immediately. When you remove an add-on, it's canceled at the end of the current billing cycle.

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---
weight: 179
title: "Changing Your Plan"
description: "How to change your tier and when the change takes effect."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
You can change your plan tier at any time, but plan changes always take effect at the **start of your next billing cycle** — not immediately. Only **Owners** and **Admins** can change the plan.
## How to Change Your Plan
1. Navigate to **Billing** in the dashboard.
2. Click **Change Plan**.
3. Select your desired tier.
4. Confirm. A *pending tier change* is recorded. Your current tier remains active until your next billing date.
## What to Expect
After you schedule a plan change:
- Your current tier stays active — you keep your current pricing and features until the end of your billing period.
- On your next billing date, the new tier takes effect. Your new membership fee and per-Core pricing apply from that date forward.
- If the new tier doesn't support certain add-ons you currently have, those add-ons may be adjusted at the time the tier change applies.
## Canceling a Pending Plan Change
If you change your mind, you can cancel a pending plan change from the Billing page before your renewal date. Once the billing cycle rolls over and the new tier is applied, the change cannot be undone.
> **Note:** You cannot schedule a plan change while your subscription is already set to cancel at the end of the period. Remove the cancellation first if you want to change your plan.

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---
weight: 181
title: "Coupons"
description: "How coupon codes work at checkout."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
Coupon codes can be applied at checkout to reduce the initial charge when signing up for a Federated Enterprise account. If you have a coupon code, you can enter it during the checkout process before confirming your payment.
## Types of Discounts
Coupons can be configured in several ways:
- **Percentage discount** — Reduces the charge by a percentage (e.g., 20% off).
- **Fixed discount** — Reduces the charge by a set dollar amount.
- **Free** — Covers the full charge.
## What a Coupon Applies To
By default, coupons apply to your plan fee only. Some coupons are configured to also cover domain registration costs — these will be noted when you validate a code.
## Coupon Limits
Some coupons have a maximum number of uses. If a coupon is fully redeemed, it will no longer be accepted. Coupons may also have expiration dates.
> **Note:** Coupons are currently only applicable at checkout and cannot be applied retroactively to an existing account's billing. Contact support if you have questions about a coupon code.

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---
weight: 182
title: "Invoices and Payment History"
description: "Where to find your invoices and how to download PDFs."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
Every charge to your account generates an invoice. Invoices are emailed to your account's contact email address automatically when a payment is processed.
## Finding Your Invoices
All invoices and payment history are available in the **Billing** section of your dashboard, under the **Invoices** tab. Each invoice shows:
- Invoice date and billing period
- Line items (membership fee, Core fees, add-ons, domains, etc.)
- Total charged
- Payment status (paid, open, or void)
## Downloading a PDF Invoice
Each invoice can be downloaded as a PDF. Click the invoice in the list and use the **Download PDF** option. The PDF includes a full line-item breakdown and is suitable for accounting purposes.
## Invoice Types
The platform generates several types of invoices, which you may see in your history:
- **Subscription** — Monthly billing cycle charge
- **Setup** — Initial checkout charge
- **Core** — Mid-cycle prorated Core or add-on charge
- **Domain Purchase** — New domain registration
- **Domain Renewal** — Annual domain renewal
- **Add-on** — Standalone add-on purchase
- **Balance Top-up** — Manual funds added to account balance

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---
weight: 178
title: "Subscription and Billing Cycles"
description: "How monthly billing works, what's charged each cycle, and how failed payments are handled."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
Your subscription renews monthly on the same date each month — specifically, one month from when you completed checkout. For example, if you signed up on the 14th of March, your renewal date is the 14th of each subsequent month.
## What's Billed Each Cycle
On your renewal date, the platform calculates and charges:
- **Membership fee** — your plan's flat monthly fee
- **Core fees** — your per-Core rate × the number of active Cores on your account
- **Core add-on fees** — per-Core monthly charges for any add-ons active on your Cores
- **Subscription add-on fees** — flat monthly fees for any account-level add-ons
## How Billing Works
Your account balance is always applied first. Any remaining amount after balance is charged to your payment method on file. You'll receive an invoice by email for each billing cycle.
## Failed Payments
If a payment fails, the platform will retry automatically. The retry schedule is:
- **First retry:** 3 days after the failed attempt
- **Second retry:** 7 days after the failed attempt
- **Third retry:** 14 days after the failed attempt
You'll receive email notifications when a payment fails and again as each retry approaches. If all retries are exhausted without a successful payment, your account may be suspended. Update your payment method as soon as possible to avoid service interruption.
## Prorating
Items added mid-cycle — such as new Cores or Core add-ons — are prorated. You're charged only for the number of days remaining in the current billing period when the item was added.

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---
weight: 176
title: "Understanding Your Plan"
description: "A breakdown of all plan tiers and what each one includes."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
Federated Enterprise offers three plan tiers. Each tier has a different membership fee, per-Core pricing, and included account credit. The right tier depends on your scale and how heavily you'll use the platform.
## Plan Tiers
| Feature | Enterprise | Consultant | Pay-As-You-Go |
|---|---|---|---|
| Monthly membership fee | $400.00 | $200.00 | $0.00 |
| Per-Core / month | $10.00 | $15.00 | $55.00 |
| Included account credit | $100.00 | $40.00 | $0.00 |
| SSH key provisioning | Yes | Yes | Yes |
| Provisioner API access | Yes | Yes | Yes |
| Technical support | Yes | Yes | Yes |
| Core limit | Unlimited | Unlimited | Unlimited |
## Which Tier Is Right for You?
**Enterprise** is best for organizations running many Cores regularly. The higher membership fee is offset by significantly lower per-Core pricing ($10 vs $55), so it pays off quickly at scale.
**Consultant** is a middle ground — ideal for organizations running a moderate number of Cores, or those who want a lower commitment than the full Enterprise tier.
**Pay-As-You-Go** has no monthly commitment. You pay only for what you use. The per-Core rate is the highest of the three tiers, but if your Core usage is low or sporadic, this can be the most cost-effective option.
## Add-on Pricing by Tier
Core add-on pricing (Monitoring, Backup, Customer Service) also varies by tier. Enterprise accounts get the lowest add-on rates. See [Add-ons](add-ons.md) for the full pricing breakdown.

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---
weight: 183
title: "Updating Your Payment Method"
description: "How to update the card on file for your account."
icon: "article"
date: "2025-05-27T00:00:00-00:00"
lastmod: "2025-05-27T00:00:00-00:00"
draft: false
toc: true
---
Only **Owners** and **Admins** can update the payment method on file. Your payment method is used for all charges that exceed your account balance, as well as balance top-ups.
## How to Update Your Card
1. Go to **Billing** in the dashboard.
2. Click **Update Payment Method**.
3. Enter your new card details in the secure card form.
4. Save. The new card becomes your default payment method immediately.
> **Important:** Keep your payment method up to date to avoid missed payments and potential account suspension. If a billing charge fails due to an expired card, the platform will retry, but each failed attempt delays service renewal.