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2025-08-28 14:07:17 -06:00
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content/docs/federated-core-platform/services/customer-service-and-support.md
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Federated Computer can provide end-to-end customer support for your installation of Federated Core Platform. Whether your customers are end-user businesses and team or partners such as managed-service-providers.
In addition to customer support (offered during the timeframes you want), we offer a comprehensive documentation service and community for helping customers with self-service.
### End-user Businesses and Team
Federated Computer can use Freescout (a great Federated Core offering) to provide full customer support via email, SMS, or telephone to your customers. We have lots of experience providing great experiences to customers including 30-day on-boarding sequences, 3 hour response and 12 hour resolution, webinars, and other ways to ensure customer success and low churn for your go-to-market efforts.
### Channel Partners (Managed Service Providers)
We can also support your channel partners. In our experience, channel partners such as managed service providers are great ways to sell software and services but each requires significant support and explanation to best support their own customers. Federated Computer has extensive operation experience providing this service to partners and we can bring our experience, content, processes to your installation of Federated Core Platform.
### Other Operators
It isn't unusual for Federated Core Platform to be sold to other "operators" who don't want their own installation. We have done this for fiber companies, universities, and other large enterprises. Federated Computer can support your own go-to-market plans with support, content, and programs designed to find and close big opportunities such as other operators.

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content/docs/federated-core-platform/services/federated-management.md
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Federated Computer can work to get your to market in the fastest and most convenient way for your organization.
### Complete Management
We can run your installation of Federated Core Platform for your business. This includes 24/7/365 NOC operations on-top of your cloud installation or included with a Federated Computer cloud installation. In these scenarios, we ensure all software for Federated Core Platform is up and running, we work with your team to design specific product offerings and bundles, and run the updates/upgrades, we fix any Core faults in the system. The entire platform "just runs" and your team focuses on sales and marketing (working in conjunction with the Federated team for understanding use cases, content, blog posts, successful go-to-market).
### Management to Train
We can also, depending on the level of competency of your current team, work to run the Federated Core Platform for you while training your team to take over at a date certain in the future. We have found this to be the most successl approach to training rather that working on the particulars of how to run Federated Core Platform in the abstract.