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weight: 152
title: "Customer Service and Support"
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date: "2025-08-26T14:47:00-06:00"
lastmod: "2025-08-26T14:47:00-06:00"
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Federated Computer can provide end-to-end customer support for your installation of Federated Core Platform. Whether your customers are end-user businesses and team or partners such as managed-service-providers.

In addition to customer support (offered during the timeframes you want), we offer a comprehensive documentation service and community for helping customers with self-service.

### End-user Businesses and Team

Federated Computer can use Freescout (a great Federated Core offering) to provide full customer support via email, SMS, or telephone to your customers. We have lots of experience providing great experiences to customers including 30-day on-boarding sequences, 3 hour response and 12 hour resolution, webinars, and other ways to ensure customer success and low churn for your go-to-market efforts.

### Channel Partners (Managed Service Providers)

We can also support your channel partners. In our experience, channel partners such as managed service providers are great ways to sell software and services but each requires significant support and explanation to best support their own customers. Federated Computer has extensive operation experience providing this service to partners and we can bring our experience, content, processes to your installation of Federated Core Platform.

### Other Operators

It isn't unusual for Federated Core Platform to be sold to other "operators" who don't want their own installation. We have done this for fiber companies, universities, and other large enterprises. Federated Computer can support your own go-to-market plans with support, content, and programs designed to find and close big opportunities such as other operators.
